What information do we collect and how is it used?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personal information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile when you enter this information.
How do we use information collected?
We collect personal and non-personal information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do I opt out of electronic communications?
If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails or by contacting us directly at firstname.lastname@example.org. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.
SZM Collection accepts payments using a third party, Stripe, which securely collects your payment information. All direct payments received through the SZM Collection website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a global joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your satisfaction is important to us! Each item is quality checked before being sent out. If an item arrives damaged or broken please notify us at email@example.com. We will replace your item free of charge.
If you are not happy with your purchase for any reason, we accept returns or exchanges within 14 days of delivery.
- Bags must be in their original and sealed plastic covering with the order receipt in the box.
- Used items are not eligible for return/exchange.
- Shipping fees to return/exchange are the responsibility of the customer.
- Returns will be refunded in the full amount of the original order. Refunds may take a few days to be processed.
Due to price differences in products, exchanges are specific to the order. If you would like to exchange your product, send an email stating the new product you would like and we will process your new order ASAP!
Changes / Cancellations
Orders are processed very quickly and unfortunately cannot be cancelled or changed after the order is placed. If you need to cancel or change your order, please contact firstname.lastname@example.org immediately.
How long will it take my package to arrive?
Canadian orders will be shipped within 5-10 business days. International orders may take longer. A tracking number will allow you to keep an eye on your order’s progress.
How much will I be charged in duties and taxes?
Duty and tax charges differ between regions. SZM Collection is not responsible for any ‘upon delivery’ charges.
Our bags are made from vegan leather (PU) and are best cleaned with a damp wash cloth. Use gentle circular motions to clean the bag (mild soap may be used if needed). Do not use any harsh chemicals on the bag and handle with care as to not scratch the fabric.